Based on the billing plan, the LiveChat Platform limits the number of resources that can be created.
|Chat archives history||2m||1y||2y||unlimited|
|Chat queue (continuous chats)||150||150||150||150|
|Groups assigned to an agent||1||10||20||40|
|Groups in group chooser||1||25||25||25|
|Number of banned visitors||50||200||400||400|
To find out more about resource limits and the possibilities to change them, contact our support.
There is a new type of error,
limit_reached. Our APIs will return it when you try to create a resource over the limit. You may get this error when working with the following methods:
- Note: This method can change what groups an agent is assigned to.
When downgrading a plan, resource usage is validated against the new plan's limits, which might result in an error. The returned error message will list all the resources you need to decrease in order to downgrade successfully.