Changelog

This document is the record of all the changes in the Configuration API starting from version 3.0. What you won't find here is the list of changes between versions 2.0 and 3.0 of the Configuration API.

Switching from v2.0 to v3.0 was more than an upgrade - it was rather a migration. That's why some parts of the configuration, such as managing canned responses or greetings, can be done only via the Configuration API v2.0, while other, like managing webhooks or properties, via the Configuration API v3.1.

Since the migration is still ongoing, different parts will be successively moved from the Configuration API v2.0 to v3.x.

[v3.2] - Developer Preview

Added

• The agent_ids filter was added to the agent_deleted webhook.
• The agent_status_changed webhook was replaced with routing_status_set.
• There's a new field, license_id, in all webhooks.
• From now on, it's possible to define properties in 2 new locations: license and group.
• There are 6 new methods: Set License Properties, Get License Properties, Delete License Properties, Set Group Properties, Get Group Properties, Delete Group Properties.
• There's a new webhook: follow_up_requested.

Changed

• The Create Bot Agent method no longer accepts the status parameter. The initial value is now __offline__.
• The Update Bot Agent method no longer accepts the status parameter. To change the Bot Agent's status, use Set Routing Status from the Agent Chat API.
• You can now update other Bot Agents within the same license. To do that, call the Update Bot Agent method with the agents-bot--all:rw scope.

Removed

• The agent_status_changed webhook was removed.

[v3.1] - 2019-09-17

Changed

• The data field in webhooks was renamed to payload.