Changelog

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This document is the record of all the changes in the Reports API starting from version 3.2.

[v3.3] - Developer Preview

Chats

  • There's a new request property, timezone (e.g. America/Phoenix), for the Agents Chatting Duration and Tags reports.
  • There's a new method, Total Chats, which shows how many chats occurred during the specified period.

[v3.2] - 2021-01-07

Chats

  • There's a new method, Agents Chatting Duration, which shows the average chatting duration for agents.
  • There's a new method, Tags, which shows the distribution of tags for chats.