The LiveChat Platform lets you extract data from all the Reports available in LiveChat. You can use this data to create your own reports, build custom dashboards or set up custom email reporting.
There are a number of ways to leverage the Reports API:
- export data to Excel (see blogpost) or 3rd-party analytics and BI tools,
- create dashboards for teams (like this one),
- set up alerting and notifications for specific metrics,
- schedule custom email reporting.
The Reports API v3 introduces new Chat and Tag reports.Reports API Reference v2
Extract data on chats, greetings, tickets, and other LiveChat key functionalities.