Data & Reporting APIs
Build reports that
give the answers
Pull data on chat duration, response times, CSAT, and a variety of typical customer care metrics.Learn more
If native LiveChat metrics are not enough, you can easily build all variety of metrics using custom properties.Learn more
Create automation flows that are driven fully by data. Automate queue limits, tagging and many other actions.Learn more
Dashboards & reports
with CSAT metrics
Pull standard customer service data and mash them together into very specific metrics. Create custom reports that meet individual use cases perfectly.
Powerful APIs to build custom metrics
Every bit of data is accessible via APIs. Also, every bit of data may be enriched with a specific property. Count the occurrences of certain words, calculate the agent loads or analyze the traffic trends.
& decison making
Make data work for people. Automate their jobs with scripts and routines. Equip teams and managers with precise information, so their decisions are always backed up with data.