How Our Churn Has Changed Over the Years

Jacob Firuta in Charts, on September 28, 2017, Comments

How our churn has changed over the years

The chart below shows how customer churn looks like in LiveChat for specific months for the past 2+ years:

LiveChat churn over the last 2 years

Chart #1: LiveChat customer churn over time.

Here’s the same data year-over-year:

LiveChat churn year-over-year

Chart #2: LiveChat customer churn year-over-year.

The data represents our four main pricing plans: Starter, Regular, Team and Enterprise (we didn’t have enough data about the Enterprise+ plan). As you can see, a recent addition to our cancellation form helped us reduce the number of churning customers considerably.